SUMMARY
Over 20 years of experience in the IT industry supporting windows, unix and linux and cisco systems. In addition, I have 9 years of experience working in a web development environment. I have over 20 years or supporting various software systems, including my last stint at Monarch Industries supporting engineering software and related hardware. I have programming experience (LAMP) and I have excellent team and leadership skills.
• Wrote a LAMP messaging board
• Wrote various PHP Classes to make accessing and error checking info from a form and putting it into a database
• Wrote a PHP art gallery for a client’s site
• Desktop software and hardware support for clients
• Antivirus and Firewall support
• LAMP Installation and development
• Documenting changes using help desk software, including downtime, parties involved, issue and resolution for morning discussions.
• Wordpress development
• Learning OOP with Java and Netbeans IDE
Technical Environment
• Windows 7, 8 and 8.1 desktops with unix and, PHP,Wordpress, mysql database platforms
Monarch Industries, Winnipeg, MB June 2013 – September 2013
Network Administrator
Responsibilities
• Experience using ticketing software to support and resolve user problems
• Build windows xp and windows 7 desktop systems
• Resolved PC software issues on office 2012 and solid works installation and support
• Installed software on windows 2008 server
• Resolved user mail performance issues on exchange server
• Administered IIS for web performance issues.
• Provided support and installations to the plant WIFI environment
• Added users into an active directory architechure
Accomplishments
• Installed new user desktops hardware and software. Software included was Office, Solidworks and and other software used by the engineers.
Technical Environment
• Windows XP, HP Thin Clients, Office, Solidworks, Active Directory, Exchange
Oxygen Technical, Winnipeg, MB Oct 2010 to Dec 2010
Network Analyst
Responsibilities
• Resolved Client issues through a ticketing system.
• Resolved customer connectivity and performance issues.
• Migrated client email systems from a outlook pop mail system to the new MTS mail systems
• Build windows 2008 server servers and supported installation of a new client.
• Upgraded thin client software to give remote clients new features.
• Resolved and escalated client issues on the phone as they came in.
• Required high level of organization and customer service skills.
• Resolved customer Exchange issues including performance and connectivity issues
• Used Remote desktop to service all client networks
• Issued server backups from windows backup servers
• Used remote login software to resolve client performance and service issues when they didn’t have remote desktop access.
Accomplishments
• Completed client server installation of one server and 2 workstation.
Technical Environment
• Windows server 2008, windows XP clients. Cisco network environment, Active Directory as well as Microsoft Exchange.
MTS Advanced, Winnipeg, MB March 1999 to September 2000
Programmer Analyst
Responsibilities:
• Programmed a billing system that gave the company a way to measure dynamic connection usage from all its clients.
• Designed emergency backup plans for the year 2000 rollover.
• Installed Solaris 2.8 server systems to expand the DNS and email services
• Ran a Perl based accounting system that provided the finance department with records of the MBnet client base.
Technical Environment
Solaris, Oracle and perl
Escape Communications, Winnipeg, MB Sept 1998 to March 1999
Systems Specialist
Responsibilities:
• Supported the Windows desktop environment with Windows XP users and a standard IE environment with a Windows SSH client into the servers.
• Installed solaris 2.6 on a sparc architecture
• Installed various Unix packages including Sendmail, Popper, Ftp, NIS+, DNS (bind) and Apache
• Programmed a DNS management application that made the troubleshooting, addition, changing of DNS elements easy for support staff.
• Programmed a Perl based system that interfaced between a Windows billing software called ISPPower. The system gathered information from our radius accounting server and imported to isppower.
Technical Environment
Solaris, MYSQL, ISPPower, PERL
Escape Communications, Winnipeg, MB Sept 1997 to SEPT 1998
Network Specialist
Responsibilities:
• Installed Ascend network access servers to allow users to dial in over a PPP connection
• Installed Ascend Secure Access Firewall on client p50 routers.
• Installed ISDN network devices using an Ascend p50.
• Installed and configured rip version 1 and 2 on Cisco routers
• Various Perl scripts supporting our Solaris Servers and Network NASes
• TCP/IP Configuration and support
Technical Environment
Ascend, Cisco, Solaris, Perl, Livingston
EDUCATION
1999 Bachelor of Arts in Anthropology
2015 Applied Computer Science program, University of Winnipeg
TECHNICAL PROFILE
• Windows Server 2003/2008
• Windows 7,8,8.1 Professional
• Windows XP Professional
• Cisco 2501, 2503
• Solaris 2.5,2.6, 2.8,Redhat 9.0, Centos 6.5, Ubuntu 14.04.
• Help Desk software
• Ticketing Systems
• LAMP,
• Wordpress
TRAINING
2009 Internet Specialist Program
2001 Object Oriented Concepts -- University of Winnipeg
2001 Object Oriented Analysis – University of Winnipeg
Java 1 and Java 2 – University of Winnipeg